Refund & Shipping
Last updated October 21, 2026
This policy covers physical products sold through the Bullrun shop on getbullrun.com and digital subscriptions to the Bullrun app. Bullrun is a brand of TrainTrack LLC.
Shop status
The shop currently shows placeholder products. Checkout (Stripe) is not live. No payment is taken until checkout is enabled and you complete an order.
Shipping (physical goods)
- We ship to addresses in the United States unless a product page says otherwise.
- Orders typically leave our fulfillment partner within 3–7 business days after payment clears.
- You will receive a tracking link by email when available.
- Shipping rates and estimated delivery appear at checkout.
- Risk of loss passes to you when the carrier receives the package.
Returns & refunds (physical goods)
- Unused items in original packaging may be returned within 30 days of delivery for a refund of the product price.
- Return shipping is your responsibility unless the item arrived damaged or incorrect.
- Contact [email protected] for a return authorization before sending anything back.
- Refunds are issued to the original payment method within about 10 business days after we receive and inspect the return.
- Opened supplements, food, or hygiene products are not returnable for health and safety reasons, except if defective on arrival.
Damaged or wrong items
Email photos and your order number to [email protected] within 7 days of delivery. We will replace the item or refund you.
Digital subscriptions
App subscriptions billed through Apple or Google follow that store’s refund rules. Subscriptions billed through Stripe follow the terms shown at purchase; unused prepaid periods may be refunded at our discretion if you cancel within 14 days and have not heavily used the paid features.
Contact
TrainTrack LLC · 1022 E Montana Ave, Coeur d'Alene, ID 83815
[email protected] · Contact page